05.1
Ask naturally
Use the language of the work instead of hunting for the right screen, record, or report.
Agentic AI PSA Modules
One platform. Multiple ways to move work.
Ask. Prioritize. Automate. Measure. Launch.
Navigator, Shift Coach, Architect, Reports, and Templates share one operating model for conversational work, proactive guidance, automation, measurement, and faster launches.
5 Modules
One Platform
Built for MSPs
05/Navigator
Your PSA, in conversation.
Navigator gives the technician or operator logged into Stravere a conversational way to work with the PSA. Ask for the information you need, review dynamic data in the chat, and request changes without navigating through modules and tabs.
Questions, data, and changes stay in one working context, reducing the clicks between finding information and acting on it.
What you can do with Navigator:
- Ask for PSA information in natural language
- Display dynamic PSA data inside the chat response
- Request changes to the PSA through conversation
- Continue working without switching modules or tabs
Conversational PSADynamic dataIn-chat changesShared context
Connected platform context05
05.2
See dynamic PSA data
Review the supporting PSA data in the conversation so the answer remains connected to the question.
05.3
Continue from answer to action
Request a PSA change in the same working context instead of starting over in another module or tab.
01/Architect
Your AI Workforce Starts Here.
Architect is where intelligent automation becomes reality. It's a purpose-built canvas for designing, deploying, and scaling AI-powered workflows across every corner of your MSP operations — without asking your operators to write code, configure integrations by hand, or stitch tools together manually.
Model complete end-to-end automations. Encode client SLAs, priority tiers, and business rules into defined logic. See each branch, trigger, and handoff so your team can understand what the AI workflow is doing.
What you can build with Architect:
- Lead-to-onboarding workflows that hand off from CRM to Service Desk automatically
- Billing automation sequences triggered on time entry submission or agreement milestone
- Procurement workflows that escalate critical demand items before they block ticket delivery
- Client health monitoring automations that surface risk signals before the renewal conversation
- Custom multi-step workflows for any process unique to your MSP
No-code canvasMSP workflow libraryWorkflow executionCross-module orchestrationExecution transparency
Connected platform context01
01.1
End-to-end automation
Model automations across lead capture, service delivery, billing, and procurement in a single canvas with defined handoffs and configured triggers.
01.2
Governed AI logic
Encode client priority, SLA expectations, and business rules into AI-driven decision branches before work goes live, keeping automation governed by defined and reviewable logic.
01.3
Full execution visibility
Configured triggers, branches, and handoffs are visible in the Architect interface. Teams can review what automation ran, when, and why so they can improve it over time.
02/Reports
Ship Smarter. Improve Faster.
Never push a workflow live and hope for the best. Never wait until end-of-month to find out a contract is underwater. Stravere's evaluation and reporting tools let your team interrogate connected operational data with plain-English questions, compare outcomes over time, and automate recurring report delivery.
Reports is built around the same operational data model used by Shift Coach and Architect, keeping reporting and AI recommendations connected to shared platform context.
What you can measure with Reports:
- Gross margin by client, agreement type, and billing cycle
- Technician utilization and billable mix trends over time
- SLA compliance and time-to-resolution across service desk categories
- Agreement burn rate and remaining hours across all active contracts
- Procurement spend and PO cost in flight against budget
- Workflow performance — automation success rates, handoff failures, exception rates
Natural-language queriesPrior-period comparisonScheduled deliveryConnected PSA contextNo exports required
Connected platform context02
02.1
Ask plain English, get real answers
Interrogate operational data directly with the same questions your team asks every day. Type the question and review the answer in Stravere.
02.2
Benchmark performance over time
Compare margins, utilization, and SLA risk across billing periods so that changes in performance are measurable, not just observable.
02.3
Automate report delivery
Schedule recurring reports to the right stakeholders — owner, ops lead, account manager — without manual follow-up or end-of-month scrambles.
03/Shift Coach
Proactive AI, Right Where Work Happens.
The AI Shift Coach brings forward operational signals across billing, time entries, agreements, and procurement, helping each operator focus on work with the greatest urgency and business impact.
It is designed as an active working surface rather than a passive notification center, keeping the supporting signals close to the action an operator may take next.
What the Shift Coach watches for:
- Time capture gaps — open entries against weekly targets that will block clean invoicing
- Agreement burn alerts — contracts at 80%+ and 90%+ utilization needing scope or rate review
- Critical procurement — demand items not yet converted to POs that are blocking delivery
- Margin risk — active contracts below 20% gross margin that need review before renewal
- Draft billing artifacts — unsubmitted time entries and expenses that will delay invoicing runs
- Cross-module focus — combined signal view across Time, Billing, and Procurement in one surface
Operational signalsPrioritized action queueCross-module awarenessAgreement burn radarShared data model
Connected platform context03
03.1
Shift-aware prioritization
Bring work into focus using business impact and SLA pressure so operators can make a more informed decision about what to do next.
03.2
Cross-module signal fusion
Combine signals from Time & Expenses, Billing, and Procurement into one operator-ready decision surface. No more toggling between modules to piece together the picture.
03.3
Connected operational context
Shift Coach uses the connected operational context that also supports Architect, Reports, and the rest of Stravere.
04/Templates
Start from a Repeatable Pattern.
Your first automation should not require starting from a blank canvas. Architect Templates gives your team MSP-ready workflow patterns with room to extend them for the way your operation works.
Choose a starting pattern, adapt it through AI conversation, and move from an idea toward a defined automation with more of the structure already in place.
Template categories:
- Incident Response — escalation workflows, SLA breach triggers, auto-assignment rules
- Client Lifecycle — onboarding sequences, renewal reminders, off-boarding checklists
- Maintenance & Patching — scheduled maintenance windows, patch confirmation workflows
- Security — threat alert routing, identity anomaly escalation, compliance check sequences
- Procurement — demand-to-PO automation, vendor alert routing, inbound logistics tracking
- Custom Work — starter templates for processes unique to your client base or service model
Pre-built blueprintsGuided setupComplexity ratingsAI-assisted extensionIn-product learning
Connected platform context04
04.1
Start from MSP-ready patterns
Start from patterns designed around MSP workflows instead of rebuilding the same process structure from scratch.
04.2
Extend through conversation
Adapt any template to your specific clients, agreements, and rules through AI conversation inside Architect — without rebuilding from scratch every time your requirements change.
04.3
Learn as you build
In-product guides, complexity ratings, and onboarding resources support your team at every step — so building automation capability becomes part of how your MSP grows, not a one-time project.
Next Step
See how the five modules move work together.
Explore conversational work, prioritization, automation, reporting, and reusable MSP workflow patterns in one platform walkthrough.